Shipping policy
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.
Shipping Rates & Delivery Estimates
We offer Free Insured Shipping on all orders worldwide.
| Shipping Option | Estimated Delivery Time | Cost |
| Free Tracked & Insured Shipping | 7 – 12 Business Days | FREE |
Note: Delivery times are estimates and may vary slightly during peak seasonal periods or due to customs processing.
Shipment Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
Customs, Duties, and Taxes
Spirit Tree is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
If you received your order damaged, or if your package is lost in transit, please contact us immediately at contact@spirittree.com with your order number and photos of the item's condition. We will dispatch a replacement free of charge or issue a full refund.
Contact Us
If you have any further questions about our shipping process, please contact us at contact@spirittree.com.